Thursday, May 17, 2007

Taking the trouble to communicate

This morning, a colleague, who I've not known for so long, because I recently accepted another work challenge, called a meeting. I'ld describe him as eager to move the company forward, competent, experienced, gentle and kind.

The meeting was on an e-business portal project he used to be a project manager of, and whose role has now been taken over by someone else. Voluntarily, I might add, as he saw his value to the company would be greater in his new role. Anyway, since I work there, we've had together:
  • one informal meeting on the project,
  • one workshop on portal user administration, answering portal user questions and publishing processes with all of the management of teams concerned, and
  • two formal meetings with the management, specifically to organize and decide on answering portal user questions.
All except the first meeting were properly prepared and reported. Nevertheless, in this mornings meeting, I noticed some communication problems. We were not aligned on how to position the portal in the company, and on the meaning of the decisions made earlier. While I could understand his arguments, I was very surprised not to learn about them earlier. Somewhere along the way, I'ld lost him in the communication process, probably too busy.

How could that be ? Still trying to figure out ...

Not a problem anytime soon, but as an architect I tend to think on a 2 to 3 year time horizon. I must re-establish communication and align ourselves within the next few months.

2 comments:

Jeroen Ghysel said...

Erwin, isn't architecture a permanent alignment and communication process?
You can never assume to be aligned with a project. Every day new things come up and they need to be fitted again and again and again in the architecture!

Erwin Glassée said...

This is of course correct, Jeroen. Trouble is that communication happens discretely rather than a continuously. Hence, as an architect you assume some curve between the communication dots.

If between two dots there is a 180° turn in the project for no appparent new reason, and knowing the laudable character of the person concerned, the conclusion is that we didn't understand each other in the earlier meetings, and neither of us noticed it soon enough.

In fact, It turned out I was right today (see next post).